Refund policy
1. General Questions
What is your return policy?
We want you to be completely satisfied with your purchase. Therefore, we accept returns of all items within 30 days of the purchase date. To start a return, simply visit our returns page and follow the instructions.
How can I track my order?
As soon as your order is shipped, you will receive a tracking number via email. You can use this number to track your order directly on our website or through the carrier.
Can I cancel or change my order?
We strive to process orders as quickly as possible. If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request. Please note that once an order has been shipped, it cannot be canceled.
Do you have a physical store?
At the moment, we do not have a physical store. However, we offer free shipping and returns so you can try our products risk-free.
2. Product Questions
What size should I order?
We have a size guide available for each product to help you find the perfect fit. Please refer to the size guide on the product page for more information.
What is the material of this product?
The material for each product is clearly stated on the product page under the "Details" section. If you have any further questions about the material, feel free to contact us.
Can I see this product in other colors?
If the product is available in other colors, they will be listed on the product page. If you cannot find the color you are looking for, please contact us and we will do our best to assist you.
3. Payment Questions
What payment methods do you accept?
We accept a wide range of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Do you offer installment payments?
Yes, we offer installment options for certain purchases. Please check our website or contact our customer service for more information.
Are my payment details secure?
Yes, we take the security of our customers’ payment information very seriously. All transactions are processed securely, and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long does shipping take?
Delivery time varies depending on your location and the chosen shipping method. On average, it takes 7–14 days for your order to arrive at your address.
How much does shipping cost?
Shipping costs depend on your location and the selected shipping method. Please refer to our shipping policy for more details.
Do you offer free shipping?
Yes, we offer free shipping on most orders. Please refer to our shipping policy for more details.
Do you ship to P.O. boxes?
Yes, we do ship to P.O. boxes. Please make sure to provide your complete and accurate delivery address to avoid delays.
5. Contact Questions
How can I contact customer service?
You can contact our customer service team by sending an email to [kontakt@oleandjens.dk] or by using our contact page.
What are your opening hours?
Our opening hours are Monday to Friday from 9:00 a.m. to 5:00 p.m.
How can I give feedback?
We appreciate your feedback! You can send us a message via the contact page on our website or email us at kontakt@oleandjens.dk.