Privacy Policy

Oleandjens Privacy Policy

This Privacy Policy describes how Oleandjens collects, uses, and shares your personal information when you visit or make a purchase from our website (hereinafter referred to as “the site”).

1. Contact

If you have questions, need more information about our privacy practices, or wish to make a complaint, please contact us by email at [kontakt@oleandjens.dk].

2. Collection of Personal Information

When you visit our site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to all information that can identify an individual as “personal information.”

I – Device Information

  • Purpose: To load the site and optimize user experience.

  • Source: Automatically collected via cookies, log files, and similar technologies.

  • Disclosure: Shared with our processor Shopify.

  • Collected data: Browser version, IP address, time zone, cookie information, pages/products viewed, search terms, and interactions with the site.

II – Order Information

  • Purpose: To process orders, payments, shipping, customer communication, and fraud prevention.

  • Source: Provided directly by you during the purchase process.

  • Disclosure: Shared with our data processor Shopify.

  • Collected data: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

III – Customer Support Information

  • Purpose: To provide effective customer support.

  • Source: Directly from you when contacting us.

Minors
The site is not intended for individuals under the age of 13. If you are a parent or guardian and believe your child has mistakenly provided us with personal information, please contact us at the address above to request deletion.

3. Sharing of Personal Information

We share your personal information with selected service providers to help us deliver our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: Shopify’s Privacy Policy.

We may also share your personal information to comply with applicable laws and regulations, to respond to subpoenas, search warrants, or other lawful requests for information, or to protect our rights.

4. Behavioral Advertising

As described above, we use your personal information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the site. Read more about how Google uses your personal information here: Google’s Privacy Policy.
    You can opt out of Google Analytics here: Google Analytics Opt-Out.

We share information about your use of the site, your purchases, and your interactions with our ads on other websites with our advertising partners. Some of this information is collected and shared directly, and in some cases through cookies or similar technologies (which you may consent to, depending on your location).

We use Shopify Audiences to help display ads on other websites to shoppers who have purchased from other Shopify merchants and may be interested in what we offer. We also share details such as your email and shopping behavior for this purpose.

For more information about how targeted advertising works, visit the Network Advertising Initiative’s (NAI) education page: NAI Consumer Education.

You can opt out of targeted advertising via:

  • Facebook Ads: Facebook Ad Preferences

  • Google Ads: Google Ads Settings

  • Bing Ads: Bing Ads Preferences

You can also visit the Digital Advertising Alliance’s opt-out portal: DAA Opt-Out.

5. Use of Personal Information

We use your personal information to provide our services to you, including: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed about new products, services, and offers.

Legal Basis (for EEA residents)
Under the General Data Protection Regulation (GDPR), if you reside in the European Economic Area (EEA), we process your personal data on the following lawful bases:

  • Your consent

  • Performance of the contract between you and the site

  • Compliance with legal obligations

  • Protection of vital interests

  • Task carried out in the public interest

  • Legitimate interests not overridden by your fundamental rights and freedoms

Retention
When you place an order through the site, we retain your personal information in our records unless and until you ask us to delete it. For more details on your right to deletion, see “Your Rights” below.

Automated Decision-Making
If you are an EEA resident, you have the right to object to processing based solely on automated decision-making (including profiling) when it has a legal or otherwise significant effect on you.
We do not engage in fully automated decision-making that has legal or significant effects using customer data.
Our processor, Shopify, uses limited automated decision-making to prevent fraud that does not have legal or significant effects on you.
Examples include:

  • Temporary IP blacklisting linked to repeated failed transactions (for a few hours)

  • Temporary credit card blacklisting linked to blacklisted IP addresses (for a few days)

6. Sale of Personal Information

Our site sells personal information as defined under the California Consumer Privacy Act of 2018 (CCPA).

7. Your Rights

GDPR (for EEA residents)
If you reside in the EEA, you have the right to access the personal information we hold about you, to transfer it to a new service, and to request correction, updating, or deletion.
If you wish to exercise these rights, please contact us using the contact details above.
Your personal information is initially processed in Ireland and then transferred outside Europe for storage and further processing, including to Canada and the United States.
For more details on how Shopify ensures GDPR compliance, see Shopify’s GDPR Whitepaper.

CCPA (for California residents)
If you reside in California, you have the right to access (the “right to know”), transfer, correct, update, or delete your personal data.
If you wish to exercise these rights or authorize an agent to do so on your behalf, please contact us using the contact details above.

8. Cookies

A cookie is a small amount of information downloaded to your computer or device when you visit our site. We use various cookies, including functional, performance, advertising, and social media or content cookies.

Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection), so you don’t need to re-enter them each time. They also provide insights into site usage — for example, whether visitors are new or returning.

Examples of cookies used include:

  • _ab, _secure_session_id: Used for site navigation and admin access.

  • _shopify_s, cart, cart_sig, checkout_token: Used for carts and checkout.

  • _tracking_consent, _shopify_y, _ga, _gid: Used for analytics and tracking.

  • _shopify_sa_p, _shopify_sa_t: Used for marketing and referrals.

  • secure_customer_sig, storefront_digest: Used for customer login.

You can view Shopify’s full cookie list here: Shopify Cookies.

Cookie Duration
Session cookies last until you close your browser, while persistent cookies remain on your device until they expire or are deleted (typically 30 minutes to 2 years).

Managing Cookies
You can control and manage cookies through your browser settings. However, removing or blocking cookies may affect your site experience.
Visit www.allaboutcookies.org for more information.

Note: Blocking cookies may not fully prevent information sharing with third parties such as advertisers. To exercise your rights, follow the opt-out instructions under “Behavioral Advertising.”

Do Not Track
Please note that since there is no industry consensus on how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when such signals are detected.

9. Changes

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

10. Complaints

As mentioned above, please contact us using the details under “Contact” if you wish to make a complaint.
If you are not satisfied with our response, you have the right to contact the relevant data protection authority in your jurisdiction.